Support

Support for the GuidedBuying App for Microsoft Teams and the GuidedBuying platform

English convenience translation of the German Support-Seite; in case of discrepancy the German version prevails.

Technical Support

Service hours: Monday to Friday, 9:00–17:00 (CET/CEST), excluding public holidays in North Rhine-Westphalia, Germany. Outside these hours, requests can be submitted by e-mail. Processing takes place during service hours, prioritised by severity. Individually agreed support, service and response times take precedence over this information.

Please describe your request as specifically as possible (affected feature, time, error message, screenshot).

Data protection note: Please do not send passwords, access tokens or other credentials. Redact personal or confidential information in screenshots where it is not required for processing. For sensitive documents we will agree a suitable transmission channel with you.

Security Reports (Responsible Disclosure)

Please report vulnerabilities or security-relevant incidents to security@guidedbuying.com. We confirm receipt within service hours and coordinate the next steps with you. Please do not send credentials and do not exploit vulnerabilities. Details are governed by Section 19 of our Terms of Service. Statutory and contractual obligations regarding the handling and notification of security and data protection incidents are not affected by the general service hours.

Frequently Asked Questions about the Teams App

The app does not show any content?

Please first check with your IT administrator whether your user account has been enabled for GuidedBuying and whether the app has been approved in your Microsoft tenant.

Sign-in fails?

Sign-in uses your Microsoft account (Entra ID). After permission changes in your tenant, signing in again may be required.

Questions about catalogues, prices or suppliers?